Terms and Conditions

Welcome to CannAcrylic. CannAcrylic provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

Ordering with CannAcrylic
 

When you place an order we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details. This information is processed securely by Paypal.  Paypal encrypts data sent to and from us and our customers. 

When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we'll let you know via email.
 

It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.
 

Payment
 

Payment for all orders is at point of sale and not at point of dispatch. Payment is made using our online payment facility and you can pay by credit / debit card, ApplePay or you can use PayPal.
 

The total cost of your order is the price of the products ordered with US delivery NOT included, unless clearly marked otherwise. US delivery charges are added on at the checkout. 

International delivery charges ARE added on at the checkout for any products offering international delivery. International shipping rates vary for each product and are stated on each product page where available. 

By entering card details onto our system, you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
 

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.
 

Stock and delivery

CannAcrylic will mail your order to you directly. Some of our products are kept in stock at all times and are able to deliver within 5-7 working days. Others require longer delivery periods or only make to order, so please do bear this in mind if you are ordering a gift for a specific time. 

Please bear in mind that delivery times are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays (Christmas, Easter and bank holidays) delivery may take a little longer.
 

If you need something by a given date and are unable to communicate this via our site please do contact us via email or telephone and we will do our best to help you.

Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if a CannAcrylic is unable to fulfil their order due to circumstances beyond reasonable control, if we are unable to obtain authorization for your payment, or if we identify a pricing or product description error.
 

Commissioned Items
 

CannAcrylic will take some commissions. You will be able to work with our Makers to discuss your needs and design a bespoke piece just for you. A non-refundable deposit, payable at the beginning of the order, may be arranged and you’ll be given clear guidance on full costs and expected delivery times. Some of our Makers require full payment up front for a commissioned item - this can be discussed/arranged between customer and Maker before work commences. Please note that your cancellation rights are affected once a commission is started – see below for more details.

Product Pricing & Descriptions
 

Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and color are always possible. If we run offers/discounts on an individual piece, these discount codes are not applicable to another piece.

Contract Cancellation
 

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order dispatch, please contact us as soon as possible. If your order has already been dispatched please follow the procedure set out in our Returns Policy.
 

Returns and Refunds
 

We hope that you’ll be very happy with your purchases from CannAcrylic.com, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.
 

Please email us on Shop@cannacrylic.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.
 

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that we’re unable to offer free returns at this time.
 

If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Commissioned items
 

Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with CannAcrylic.com and the Maker involved. Once a Maker has started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check with the Maker to see if a cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.